Disclaimer:
I apologize in advance if this is not like one of my normal blog posts with an interesting conversation topic or a deep discussion or a lesson at the end. Nope this ain't it. This is me just airing out my anger. And that is all.
I apologize in advance if this is not like one of my normal blog posts with an interesting conversation topic or a deep discussion or a lesson at the end. Nope this ain't it. This is me just airing out my anger. And that is all.
Thanks and regards.
Let me start off by saying that acquisitions and mergers, in theory, are
a well-planned excursion where two companies decide to become one. Every person from
the top CEOs down to the lowly workers are affected and, in a best case
scenario, are informed of the changes. The American Airlines US Airways is NOT
an example of this case.
We began peacefully, walking up to our designated Kiosks.
Two sets of kiosks were available, marked by a divider. One set of kiosks clearly
displayed on their screens “if you purchased through American Airlines” and the
other set had screens clearly displaying the words “if you purchased through US
Airways.”
After using both set of Kiosks with no luck and wasting our precious pre-flight coffee time, we approached ANY attendant. Facing three angry black women, he gently informed us that we had to go down the stairs and use the Kiosks in front of the airlines. One individual, we shall call her Baltimore, is, at this point, swinging her hand in such an aggressive rhythm that a nearby child would be knocked out unconsciously, if in her path. She....was pissed.
You get out of Baltimore's way cuz she aint got the time fo it!
After using both set of Kiosks with no luck and wasting our precious pre-flight coffee time, we approached ANY attendant. Facing three angry black women, he gently informed us that we had to go down the stairs and use the Kiosks in front of the airlines. One individual, we shall call her Baltimore, is, at this point, swinging her hand in such an aggressive rhythm that a nearby child would be knocked out unconsciously, if in her path. She....was pissed.
You get out of Baltimore's way cuz she aint got the time fo it!
Now angry and upset from having WASTED OUR TIME Internet-ing in the wee hours of the morning just to “check in on-line” (which, it turns out, didn't matter), we made it
to a third set of Kiosks. Here we pass through a line of individuals, all
equally pissed off and frustrated, who were to board with us. What a fun ride this was going to be.
We go through a process of pulling up our reservations, printing our bag labels, and printing our boarding passes. #SmallSuccess. The screen explains to us that we, not the person paid by the airlines to work at the kiosks, WE, the passengers, were expected to place our own labels on our bags. After 5 minutes of annoying meets MMA-style wrestling with the labels, we resolve this minor inconvenience.
We go through a process of pulling up our reservations, printing our bag labels, and printing our boarding passes. #SmallSuccess. The screen explains to us that we, not the person paid by the airlines to work at the kiosks, WE, the passengers, were expected to place our own labels on our bags. After 5 minutes of annoying meets MMA-style wrestling with the labels, we resolve this minor inconvenience.
Next, we get in another line to hand our bags to the
attendant at the airline desk. Here she checks our Identification and scans our
bag labels. And instead of placing the bags on the working conveyor belt behind
her (again the belt is right behind her), we are instructed to walk our bags behind the wall and hand it to the
AA-USAir Security team. So you don't label the bags and you don't move them to the conveyor belt behind you. You scan the label and smile... So what’s the point of you?
Anyway, this Security team does no measuring or scanning or checking. They just LOOK at the bag and throw it on the conveyor belt. Again I say, what’s the point of you?
GAHHHHH!
So, at the end of the day, American Airlines/US Airways is a LIAR.
Courtesy of https://www.aa.com/i18n/aboutUs/arriving.jsp
Courtesy of https://www.aa.com/i18n/aboutUs/arriving.jsp
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